Refund & Cancellation Policy

At Aexastore.com, we prioritize customer satisfaction. Please have a look at our comprehensive Refund and Cancellation Policy to understand your rights and obligations when requesting a refund or canceling an order.

1. Refund Policy

Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item is returned in its original condition, including packaging and tags.
  • The return is initiated within 7 days of delivery.
  • The item is defective, damaged during transit, or not as described.

Non-Refundable Items

The following items are not eligible for refunds:

  • Personalized or customized products.
  • Perishable goods (e.g., food, flowers).
  • Final sale or clearance items.
  • Gift cards.

Refund Process

  1. Initiate a Return: Log in to your account and submit a return request under the "Order History" section.
  2. Approval: Once your return request is approved, you will receive a return label or instructions.
  3. Refund Timeline: Refunds are processed within 7–10 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Partial Refunds

In cases where items are not returned in their original condition, a partial refund may be issued at our discretion.

Shipping Costs

  • Refundable: Shipping costs are refundable only if the return is due to an error on our part (e.g., wrong or damaged item).
  • Non-Refundable: Customers bear the cost of return shipping for discretionary returns.

2. Cancellation Policy

Order Cancellation by Customer

  • Before Shipment: Orders can be canceled before shipment without any penalty. Log in to your account, navigate to "Order History," and select the "Cancel" option for the respective order.
  • After Shipment: Once the order has been shipped, cancellation is not possible. However, you can initiate a return after receiving the item.

Cancellation by Aexastore

Aexastore reserves the right to cancel orders under the following circumstances:

  • The product is out of stock.
  • Payment could not be processed successfully.
  • Fraudulent or suspicious activity is detected.

In such cases, customers will be notified promptly, and a full refund will be issued.

3. How to Request a Refund or Cancellation

  • Contact Us: For assistance, reach out to us via email at support@aexastore.com or call +91 9104808580
  • Provide Details: Include your order number, reason for refund or cancellation, and supporting documentation (if applicable).

4. Damaged or Defective Products

If your product arrives damaged or defective:

  • Notify us within 24 hours of delivery.
  • Provide photos or videos as evidence of the damage or defect.
  • Aexastore will arrange for a replacement or a full refund.

5. Exceptions and Limitations

  • Force Majeure: Refunds or cancellations may not be available for delays or issues caused by natural disasters, strikes, or other unforeseen events.
  • Multiple Returns: Frequent returns by a customer may result in limited refund eligibility or account suspension.

Contact Information

For questions or support regarding refunds and cancellations, please contact us at:

Email: aexastores@gmail.com

Phone: +91 9104808580